IT Service Desk Engineer for UAE

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  • Published date: July 23, 2018
    • Dubai, *Dubai-other, Dubai, United Arab Emirates

VAM Systems is a Business Consulting, IT Solutions and Services company with operations in UAE, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for IT Service Desk Engineer for our UAE operations with the following skillsets & terms and conditions:

Skills and Qualification

Technical Skills

Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
Good understanding of Microsoft Active Directory services
Excellent knowledge of Microsoft Office products including O365 and Skype for Business
Familiarity with network architecture, LAN network protocols and client-server business applications
Familiarity with Citrix and remote desktop or any VDI platform
Familiarity with Distributed File Sharing
Good understanding of ITIL framework or any other service management framework
Excellent understanding of IT service management tools and ticketing system
Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
Knowledge of using remote access tools for remote troubleshooting
Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team

Essential Qualifications

Bachelor Degree in an IT related field or equivalent hands-on experience
2-3 years experience in an IT Service Desk role
ITIL v3 Foundation Certification
MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008

Preferred Qualification

MCITP in Windows Server 2008 or MSCE in Windows Server 2012
Certificate in Windows 7 or 10 Troubleshooting and Implementation
Network+ Certificate

Terms and conditions:

Joining time frame: Immediate (15 - 30 days)

The selected candidates shall join VAM Systems - UAE and shall be deputed to one of the leading Organizations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at or call +91 (0)471 3073535 / +91 (0)471 4012246.

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