Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? DHL Supply Chain is a world-class company, and we hire world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard. Our Customer Service Managers do just that – every day, all day. They have the drive to lead, the passion for excellence, and the enthusiasm for team development that we need. They’re not just ready to face the challenges of the day – they’re psyched about it because they know they are a part of everyday life. If you’re looking for change, and you’re ready to make changes; we’re looking for you.

Job Description
This role is responsible for leading and directing all activities related to the Customer Service function of the business to ensure a customer-centric approach is maintained throughout the organization. Must ensure the achievement and maintenance of exceptional service standards, the development and implementation of cross-cutting policies for the resolution of customer queries, the management and control of customer service functions to maximize opportunities and drive growth profitability of various customer segments, as well as influencing the design of new products, procedures, solutions and systems by working closely with the different functions.