E-Commerce Support Engineer

Other Jobs
Posted 2 months ago
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E-Commerce Support Engineer

Other Jobs
Posted 2 months ago


Hiring E-Commerce Support Engineer
• Tenure: 3 Months
• Location: Dubai
• Nationality: Any
• Sponsored Visa Only
• The candidate should have around 3-4 years of experience on gateway onboarding
Job Description:
• Knowledge of payment gateways
• Experience of onboarding merchants on different gateways
• Patience, attending calls to troubleshoot with merchants/Developers all over the world.
• Configuring production setups
• Experience in handling production issues
• Unlocking / Locking the merchant accounts based on requests
• Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
• Deploy code utilizing system tools. Monitor implementation, identify and resolve potential issues, partner with development to resolve.
• Contribute to the development and maintenance of a problem resolution knowledgebase. Document issues, changes and instructions, using discoveries for process improvement and policy change.
• Work with internal business stakeholders to understand business needs and create solutions using knowledge of systems. Act in an advisory role, gather information about future needs, report on trends, and make recommendation for system changes.
• Participate in large scale, complex projects. Identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinating with multiple groups, and implement recommendations.
• Candidate should be available in UAE
• Preferred Immediate Joiners

Job details


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