Customer Service Executive

Other Jobs
Posted 1 month ago
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Customer Service Executive

Other Jobs
Posted 1 month ago


We are currently hiring a Customer Service Executive for one of our clients, an American multinational management consulting Services Company based in Dubai.
Duration: 6 months contract.
Location: Dubai
Working shifts: 9 hours
Working Days: 5
Languages: English & Tagalog
Position Overview:
We are seeking for an enthusiastic and outgoing Customer Support Executive. We have two vacancies in Dubai, a customer service executive. The contract is temporary for 6 months.
If the candidate is excellent, it will be converted to a permanent contract.
• Process 80-100 customer orders daily and deliver within 30 minutes.
• Ensure 100% data entry accuracy & delivery of correct reports by following customer service SOPs.
• Respond to customer queries promptly.
• Perform 80% non-voice and 20% voice customer servicing.
• Handle customer complaints and escalations with appropriate resolutions in a professional manner.
• Engage in work-related correspondence with other company offices.
• Follow up with customers on relevant and related to report deliveries, and all sorts of clarifications.
• Perform QC task daily.
• Attend relevant trainings as per advice.
• Ensure 100% customer satisfaction and protect the company brand at all times.
Required Skills & Personal Attributes:
• Good English communication skills, both verbal and written.
• Proficiency in MS Suite (Word, Excel, PowerPoint, Outlook).
Education and Experience
• At least a graduate, preferably Commerce, Business Administration/Management Graduate (a must)
• 1-2+ years of experience in client servicing/customer services

Job details


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rebbecca21 Registered for 4+ months Last online 1 day ago
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